Privacy Policy

Privacy Policy for Wellnex Limited

At Wellnex Limited, located at 5 Appin Lane, Edinburgh, EH14 1JL, we are committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and protect the personal information of those who visit our website or do business with us. We encourage you to read this Privacy Policy carefully so that you understand our commitment to your privacy.

Types of Personal Information We Collect

We may collect personal information from you when you visit our website, place an order, or communicate with us. This personal information may include:

  • Name
  • Email address
  • Phone number
  • Postal address
  • Payment information (e.g. credit card numbers)

We may also collect personal information from you when you fill out a form or survey, participate in a promotion or contest, or subscribe to our newsletter.

In addition to the personal information you provide to us, we may also collect information about your use of our website through the use of cookies, pixels, and other tracking technologies. This information may include your IP address, browser type, the pages you visit on our website, and the websites you visit before and after our site.

How We Use Personal Information

We use the personal information we collect to:

  • Process orders and transactions
  • Communicate with our customers
  • Provide customer support
  • Improve our products and services
  • Maintain the security of our website and systems

We may also use your personal information to send you promotional materials or updates about our company, products, and services. If you do not wish to receive these communications, you can opt out by following the unsubscribe instructions included in each email or by contacting us at support@wellnex.co.uk.

Sharing of Personal Information

We do not sell or share personal information with third parties for their marketing purposes. However, there are certain situations in which we may share your personal information with third parties:

  • Service providers: We may share your personal information with third-party service providers who perform functions on our behalf, such as payment processing, data analysis, and website hosting. These service providers are bound by confidentiality agreements and are not permitted to use your personal information for any purpose other than providing the services we request.
  • Legal requirements: We may disclose your personal information if required to do so by law, such as in response to a subpoena or court order.
  • Business transfers: In the event that Wellnex Limited is acquired by or merged with another company, we may transfer your personal information to the new owner in order to continue providing our products and services.

Protection of Personal Information

We take appropriate measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure servers and encrypted communication
  • Physical safeguards for our hardware and systems
  • Access controls to protect against unauthorized access to systems

We also require our service providers to implement appropriate security measures to protect your personal information.

However, please be aware that no security measures are perfect, and we cannot guarantee the complete security of your personal information. You should take care to protect your personal information when using the internet, including using strong passwords and keeping your login information confidential.

Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with new laws. We encourage you to review this Privacy Policy regularly to stay informed about our privacy practices.

Contact Us

If you have any questions about our Privacy Policy or the personal information we collect, please contact us at support@wellnex.co.uk or +44 (0) 1752 741275.

Your Rights

As a resident of the European Union, you have certain rights under the General Data Protection Regulation (GDPR) with regard to your personal information. These rights include:

  • The right to access your personal information: You have the right to request access to your personal information that we hold and to receive a copy of this information.
  • The right to rectification: If you believe that any of the personal information we hold about you is incorrect or incomplete, you have the right to request that we correct it.
  • The right to erasure: In certain circumstances, you have the right to request that we delete your personal information.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
  • The right to object to processing: You have the right to object to the processing of your personal information in certain circumstances.
  • The right to data portability: You have the right to request that we transfer your personal information to another organization in certain circumstances.

To exercise any of these rights, please contact us at support@wellnex.co.uk. We will respond to your request as soon as possible and in accordance with applicable law.

Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and believe we have collected personal information from your child, please contact us at support@wellnex.co.uk so that we can take appropriate action.

Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices of these websites, and we encourage you to read the privacy policies of any website you visit.

Questions or Concerns

If you have any questions or concerns about our privacy practices, please contact us at support@wellnex.co.uk. We will do our best to resolve any issues you may have.